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Return and Refund Policy
Return & Refund Policy
Return Policy
At The Ancient Monk, we take pride in offering 100% pure and high-quality products. However, if you are not completely satisfied with your purchase, you may request a return under the following conditions:
Eligibility for Returns:
Products must be returned within 7 days of delivery.
Items must be unused, unopened, and in their original packaging.
Returns are not accepted for essential oils, attars, or consumable items due to hygiene and safety reasons.
Non-Returnable Items:
Opened or used products.
Customized or bulk orders.
Products damaged due to mishandling by the customer.
Return Process:
Contact our customer support at support@theancientmonk.com with your order details and reason for return.
Our team will review your request and provide a return authorization if eligible.
Customers are responsible for return shipping charges unless the item is defective or incorrect.
Refund Policy
Refund Processing Time: Once we receive the returned item, it will be inspected. Refunds are processed within 7-10 business days to the original payment method.
Partial Refunds: If an item is returned in a non-original condition, a partial refund may be granted.
Refund Denial: If a returned product does not meet the criteria, we will notify the customer, and the item will be sent back.
Late or Missing Refunds: If you haven’t received a refund within 10 business days, check with your bank before contacting us.
Disclaimer
General Disclaimer
The information provided on The Ancient Monk website is for educational and informational purposes only.
While we ensure the highest quality in our products, we do not claim that our products diagnose, treat, cure, or prevent any disease.
The content on this website should not be considered medical advice. Please consult a healthcare professional before using essential oils, spices, or herbal products for therapeutic purposes.
Product Disclaimer
All our products are 100% natural, but individual results may vary.
Essential oils must be used with caution—some may require dilution before skin application.
Spices and food products should be stored in a cool, dry place to maintain freshness.
Limitation of Liability
The Ancient Monk is not liable for any allergic reactions, improper usage, or side effects resulting from our products.
Customers are responsible for using products as per recommended guidelines.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us enhance your browsing experience and understand user preferences.
How We Use Cookies
To improve website performance and user experience.
To remember user preferences, such as language and region.
To analyze website traffic and visitor behavior.
To provide relevant advertisements and promotional content.
Types of Cookies We Use
Essential Cookies – Necessary for website functionality (e.g., login, cart, checkout).
Performance Cookies – Help track website analytics (Google Analytics, etc.).
Marketing Cookies – Used for personalized advertisements and promotions.
Managing Cookies
You can modify cookie settings in your browser to accept, decline, or delete cookies. However, disabling cookies may affect the functionality of the website.
Need Assistance?
For any queries related to returns, refunds, privacy, or cookies, feel free to contact us at:
support@theancientmonk.com
Customer Care: +91 9619610095